Refund policy

Refund Policy

At Technical Solutions Diesel LLC, we strive to deliver premium diagnostic solutions and ensure every client receives the highest standard of product quality and technical support. Transparency and fairness guide all our commercial operations, including our refund process.

1. General Policy

Due to the digital and service-based nature of our products — which include downloadable software, license activations, and remote installations — most sales are final once installation or activation has occurred. However, we understand there are rare circumstances that may require an exception or partial refund, as outlined below.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• The purchased product was not delivered or does not match the description provided on our website or invoice.
• The customer has not yet received remote installation, activation, or license keys.
• The provided software license or hardware was defective and a replacement could not be offered within 7 business days.
• Duplicate payments were made for the same order.

3. Special Condition — Laptops with Pre-Installed Software

For laptop purchases that include pre-installed diagnostic software, clients are entitled to a 75% refund if the return request is made within 30 calendar days of receiving the product, provided that:

• The laptop is returned in its original condition, with no physical or functional damage.
• All installed software and licenses remain intact and unaltered.
• The product is shipped back using a traceable service, and the tracking number is provided.

Once the laptop is received and inspected by our technical department, the refund (75% of the total amount) will be processed within 5–10 business days using the same payment method as the original transaction.

4. Non-Refundable Items

• Software installations or activations already completed remotely.
• License keys and digital downloads once provided to the client.
• Custom-made configurations or bundles assembled on customer request.
• Remote support services, training sessions, or system optimization tasks already performed.

5. Refund Request Procedure

All refund requests must be submitted in writing to info@technicalsolutionsdiesel.com within the applicable period. The request must include:

• Order number and purchase date.
• Customer name and contact information.
• A detailed reason for the refund or return request.
• For laptops, proof of return shipment (tracking number).

Our billing department will evaluate each case individually and respond within 3–5 business days with confirmation of approval, partial approval, or rejection.

6. Chargebacks and Disputes

Customers are encouraged to contact us before initiating any chargeback or dispute with their payment provider. Filing a chargeback without prior contact may result in suspension of future services or accounts.

7. Contact

For all refund-related inquiries, please contact our financial and support department:
info@technicalsolutionsdiesel.com
Technical Solutions Diesel LLC
16192 Coastal Highway, Lewes, DE 19958, United States

Last updated: November 2025